Return & Refund Policy

At Zevora, we want you to be completely satisfied with your purchase.

14-Day Right of Withdrawal

If you are located in the European Union, you generally have the right to withdraw from your purchase within 14 calendar days after receiving your order, without having to provide a reason.

To exercise your right of withdrawal, please contact us through the contact page on our website and clearly state that you wish to return your order.

The product must be returned within 14 days after you notify us of your decision to withdraw.

Return Conditions

To be eligible for a return:

• The item must be unused and in its original condition.
• The item should be returned with its original packaging where reasonably possible.
• The product must not have been damaged through improper use or handling.

You are responsible for the direct cost of returning the product unless otherwise required by applicable law.

Refunds

Once your return has been received and inspected, we will process your refund.

Approved refunds will be issued using the original payment method. Refunds will generally be processed within 14 days after we are notified of your withdrawal, subject to the applicable legal conditions and our receipt of the returned goods or proof that they have been sent back.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible through our contact page with details of the issue.

We will review the situation and provide an appropriate solution in accordance with applicable consumer protection laws.

Nothing in this policy limits your statutory consumer rights, including your applicable legal guarantee rights.